Complex Kamelia

Pamporovo,Pamporovo,Bulgaria

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    Experience World-class Service at Complex Kamelia

    Stop at Complex Kamelia to discover the wonders of Pamporovo. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Take advantage of the hotel's 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage, valet parking. Heating, wake-up service, desk, balcony/terrace, soundproofing can be found in selected guestrooms. Take a break from a long day and make use of hot tub, fitness center, sauna, indoor pool, skiing. Convenience and comfort makes Complex Kamelia the perfect choice for your stay in Pamporovo.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Breakfast
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    reviews

    • Summer holiday

      4.0
      Reviewed 06 July 2019

      We have had a great holiday with a baby and 2 grandmothers and all of us had a great time. Dad mountain biking Mum enjoying the spa and massage. The aunts walking the mountains All of us enjoying the meals and talking about our day A great place

      Kate Y
    • Skiing holiday

      5.0
      Reviewed 28 May 2019

      First visit to Bulgaria A very good hotel, clean and good decor Mist of the staff are friendly but some are not talkative shall we say. But dont let that put you off. I would definitely return, its very well located on the slopes and just a short taxi ride to the centre

      Martin A
    • Nice hotel, poor reception

      3.0
      Reviewed 15 February 2019

      Stayed 5 nights here with big group of friends staying in another nearby local hotel for ski trip. I arrived late evening after an 18 hour journey from Albania to be told I had no booking despite showing my booking.com confirmations....the booking made and confirmed 9 months previously. The two ladies on reception were really unhelpful/unwelcoming and would not accept responsibility for the booking problem between the hotel and booking.com and would only say that I had to speak to the manager who would not be in until 10 the next morning but decided they would give me a room just for that night which I had to pay for there and then. I contacted booking.com who sorted the problem and the hotel spookily found my reservation and I was offered a refund for the single night the reception insisted I pay (only because booking.com intervened). When I returned to reception at 10.00 the next morning still no manager or apology from the reception staff ladies. A real shame because the staff in the restaurant, spa and housekeeping staff were all really friendly and helpful. The rooms are basically decorated with lounge, kitchen, bathroom and bedroom. My room was on level 3 ..best to avoid as you are below ground level and a balcony 6 ft deep in snow with no view at all (see picture). Breakfast buffet was pretty good. Location is adjacent to one of the lower slopes but only 5 minutes walk to the main ski lift and slopes/restaurants. Used the spa and massage which were also good.

      VinnieLondon_SE2
    • Awesome place and location!

      5.0
      Reviewed 03 February 2019

      We were at Komplex Kamelia for three days and we loved it. The staff was very friendly and helpful. On arrival there was over a meter of snow and the hotel staff cleared a parking space for our SUV with a digger . The hotel is family friendly and is ideal if it's too cold outside for the little ones. Our 3 year old enjoyed the play room and the swimming pool. The hotel is right under the ski slopes which was perfect for us. You can actually come out of the hotels ski center and join slope number seven. We are definitely coming back next year. We loved it and will recommend to all our friends and family !

      yoank2019
    • Excellent, but shame about bar staff!

      4.0
      Reviewed 05 April 2018

      A lovely hotel, good position close to slopes, with good facilities, although the run back to the hotel crosses a road and is quite steep and narrow for beginners. We loved having the use of the swimming pool and jacuzzi/sauna in the evening- we found it pleasantly empty to go in the evening. The apartments were good- although having 2 separate rooms, we noticed that the equipment varied a lot (e.g the smaller single room had a big double toaster, whereas the larger 1 bedroom apartment had a very small, cheap one; the smaller room had a corkscrew, the other did not!) Apartments all have their own boilers, so no problem with hot water and lovely big showers. We found the staff on Reception and in the Spa to be very friendly and helpful. The only thing that was really disappointing (and reason for 4 stars rather than 5) was the attitude of the barmen in the Reception Bar, who were extremely unwelcoming, unfriendly and downright rude. No words, literally not even one (from them) when ordering drinks! No 'Hello', no 'please', no 'thank you', no smile. For any language, nationality or culture- RUDE! I actually did not want to go up to the bar to order drinks, as I found them so unpleasant. Really brought our otherwise positive experience of the hotel down!

      Amanda O

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