Hotel La Casona de Don Lucas

Plaza de la Paz #48,Guanajuato,Mexico

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    Experience World-class Service at Hotel La Casona de Don Lucas

    Amenities

    • Restaurant
    • Television
    • Non Smoking
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    reviews

    • Great hotel in an excellent location

      5.0
      Reviewed 04 September 2019

      My family stayed at La Casona for 4 nights last week and it was an amazing experience! We were given a huge room with a loft suite, plus a balcony with an incredible view of the Basilica. Its central location makes it easy to walk everywhere. We walked all over the city and had a great time exploring the callejones and all the attractions. Hotel itself is very well run with a very good breakfast and the breakfast staff is super efficient. The only negative was on Friday night the bar next door blasted loud music into the early morning, and made it a little hard to fall asleep, but we all took it as part of the cultural experience. Guanajuato is such a lovely city and La Casona has made it an even more charming experience. We highly recommend this hotel!!

      SDHockey66
    • Perfect location!

      5.0
      Reviewed 29 August 2019

      We spent 3 nights there in a lovely and quiet suite, and were treated like royalty. Staff very friendly, great buffet breakfast in the morning. The location is superb for walking to all the popular spots in the historic part of the city. Rosa Marie at the front desk patiently spent an hour helping us purchase bus tickets to our next city. Walk out the front door and you have the gorgeous church right in front of you. Walking distance to everything you want to see, the funicular up to El Pipila with a great overview, the huge market, the university. I will return and stay there!

      Rose515
    • Great hotel, but don't leave cell phone in the room!

      2.0
      Reviewed 31 July 2019

      The hotel is near all the action. The room was great as we got a family suite which basically includes a king size bed and two full size beds in a loft upstairs. The only negative is that during our stay I forgot my cell phone in my room as we were walking into downtown. I immediately go back to my room to find that my room was already clean and my cell phone had disappear. I call the front desk immediately and report it and they send the cleaning lady, but she said she didn't find anything. The whole story from the front desk and housekeeping didn't add up as the previous day housekeeping didn't clean my room until almost 4pm. The day my cell phone gets stolen the room was clean by 11am almost immediately after I had walk out of my room. I try to track my phone, but it was probably turn off immediately. My trip was ruined because of this issue.

      Neneh978
    • Perfection

      5.0
      Reviewed 11 June 2019

      There is so much to appreciate about this hotel experience. The kindest most attentive staff, the suite which was a perfect fit and generally quiet for our family, and the location itself could not be better. We had a few issues with losing our keys, fixing the lock box and slight damage to furniture all of which was handled with grace, courtesy and understanding by an outstanding staff.

      Larrious67
    • Read this- Best hotel experience!

      5.0
      Reviewed 22 May 2019

      We stayed two nights and found the hotel to be absolutely charming. Beautiful building, room was spacious, clean and tastefully appointed, location was perfect and close to the Basilique, many sights and restaurants. Breakfast was good. We would have enjoyed ourselves totally anyway but what REALLY set this hotel apart was the service and generous help we received. Hearing that I had fallen and hurt my foot, Carlos, the manager, walked to a nearby clinic to find out their opening hours, personally accompanied us to the doctors as we couldnt speak Spanish, translated and waited with us whilst an x-ray was done, helped get a cab and went with us to get my foot in a cast, went to a pharmacy and finally an orthopedic clinic to get me my foot cast boots. He spent a whole morning with us to help me we later learnt he was busy that day preparing for the grand opening of another branch of the-same hotel chain) and even thought of offering us a room on the ground floor because of my foot. 10/10 to Senor Carlos, my heartfelt thanks! Definitely recommend this hotel if you visit Guanajuato

      hooju

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