Iberostar Grand Hotel Mencey

Dr. Jos Naveiras, 38,Santa Cruz de Tenerife,Spain

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    Experience World-class Service at Iberostar Grand Hotel Mencey

    Iberostar Grand Hotel Mencey is perfectly located for both business and leisure guests in Tenerife. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Take advantage of the hotel's 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas. Designed for comfort, selected guestrooms offer television LCD/plasma screen, free welcome drink, wooden/parqueted flooring, separate living room, internet access – wireless (complimentary) to ensure a restful night. Access to the hotel's hot tub, fitness center, sauna, outdoor pool, spa will further enhance your satisfying stay. Convenience and comfort makes Iberostar Grand Hotel Mencey the perfect choice for your stay in Tenerife.


    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Casino
    • Childcare Service
    • Lounge
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    • Grand so

      Reviewed 08 September 2019

      Large but not impersonal hotel with all the facilities expected of a 5 star establishment. Extensive breakfast buffet, indoor and outdoor pools, nice grounds, spa and choice of bars and restaurants. You need never leave but there is plenty to see nearby.

    • My first stay at a 5 star hotel was amazing!

      Reviewed 05 September 2019

      I felt so at home at the Mencey, the staff and everyone was very friendly and pleasant. I loved the decor in my room and even though I did not have a garden view, being on the 3rd floor (382), I had a lovely view towards the sea. Of course the view is somewhat industrial but that did not bother me. There were two chairs on the balcony and I could sit there and read in peace for hours. The pool area is clean and welcoming and the support staff were helpful in dealing with umbrellas and drinks. If you want to have complete peace & quiet, bring ear plugs. I had a lovely time lying in the sun with an audiobook and sun screen! The spa is very nice. I had the anti-stress massage. It relaxed me so much, a jellyfish would have looked stiff next to me. The restaurants were very good. I did not try the Papa Negra but that was only because I am not too brave in trying new things. The breakfast buffet was well worth the price and I tried nearly every option offered. The smoothies were a great beginning to the day ! While there were families there with kids, I would not recommend this for a family that is looking for excitement. There are some kid friendly activities but I did not see a playground and the pool does not have any extras (diving board, slides, etc). I was there on my own, just to relax and the Grand Mencey was very successful !

    • Truly a premium experience

      Reviewed 10 August 2019

      Spent a week here with my family. Everything was absolutely top notch. Super friendly and attentive staff. The hotel features a nice pool area, a great gym that is partially outdoors, nice surroundings, and a great location from which to explore Santa Cruz. The breakfast buffet is probably one of the better ones you'll ever find.

    • Lovely hotel, great service, fab location

      Reviewed 08 August 2019

      Weve just had a lovely 4 night stay at this hotel. So many positives - staff in reception happy and helpful, lovely spacious clean room, great facilities especially the spa, pool and balcony bar, lovely friendly smiley staff everywhere, courtesy taxi to the beach, great breakfast spread...I could go on. For us the location was perfect - a nice 10min stroll to the main shopping and eating areas. This place is spot on for a luxury holiday with a mix of culture, pool, beach, food...and not too many tourists! Only negative if I am being picky was service around the pool area. Only one guy ever working, service v slow and often forgetful. Something that could easily be improved with an extra pair of hands at the bar - one to serve guests, one to working the bar!

    • 4star Not 5, it's the details that make the difference and no margarita prize

      Reviewed 04 August 2019

      A beautiful hotel in the lovely town of Santa Cruz, the hotel is bright clean and has some beautiful colonial architecture.lovely grounds and setting. Would i stay again yes; and will be soon. But there are significant issues that require attention. Staff (restaurant and bars) appear not to have had any robust customer service training and appear to lack both direction and good customer interaction, NO SMILES, the most friendly staff at breakfast was Maria (for those who know maria is the resident cat) Half board, breakfast excellent, evening meal lacks variety, poor description of dishes and LUKE WARM at best (new heat lamps please guys) Rooms are good but the complimentary bottle of water NOT replaced daily, some audible background music in restaurant and bars would help liven atmosphere and pleade get staff to smile and interact (5star demands this), And so to the margarita prize, 4 evenings 4 margaritas, then I gave up, 3 different glasses, 2 no salt, 1 definitely different recipe and 1 served with a Cherry, it's the details A lovely hotel in a lovely place and with some minor training and attention to detail could claim the 5 stars


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