NH Collection Palacio de Burgos

Calle de la Merced, 13,Burgos,Spain

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    Experience World-class Service at NH Collection Palacio de Burgos

    This beautiful palace building is in the heart of Burgos, by the River Arlanzón and opposite the Cathedral. It has free Wi-Fi, a sauna and fitness centre. Stylish rooms at the NH Collection Palacio de Burgos include a 48-inch TV, coffee and tea making facilities, a minibar, safe and air conditioning. The private bathroom comes with a professional hairdryer. The hotel occupies a 16th-Century building with a cloister. It combines natural materials with modern design. Modern art is on display in rooms and public lounges. The elegant restaurant offers international and regional cuisine, along with a wide variety of wine and champagne. The NH Collection Palacio de Burgos is a short walk from the Plaza Mayor. There are 2 large parks nearby. Las Huelgas Monastery, the Bullring and the Burgos Museum are all within minutes.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Childcare Service
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    reviews

    • Fabulous sleep

      4.0
      Reviewed 25 July 2019

      Only had 1 night here & going by some reviews about beds I beg to differ, we loved the beds/pillows & bedding. Have been travelling around Spain/Portugal for 3 weeks and found the beds in my top 5. Spacious room & bathroom, pretty good bath products. Easy check in & out.Parking directly next door underground no problems. Fabulous breakfast & great staff in breakfast room. Literally couldnt fault anything and would definitely recommend & we would stay here again. Location is also very good to everything you need to see. Thanks NH

      KazaPerthWA
    • Great stay in Burgos

      5.0
      Reviewed 25 July 2019

      Wonderful service, great location, great historical hotel. Enjoyed a family vacation and stayed in a beautiful room with great view. Perfect. location to simple go for a scenic walk around this beautiful city, with such beautiful buildings.

      karlpiepkorn
    • Great facilites - horrible beds!

      3.0
      Reviewed 24 July 2019

      Location, location, location. The facilities are very beautiful, the rooms are spacious and the staff attentive. But the beds are horribly uncomfortable and hard and the service staff could be alittle bit more pleasant..

      obesog
    • Worst hotel in our 7-week trip in Spain

      1.0
      Reviewed 17 July 2019

      Shame on this hotel. It's got pretty good hardware - e.g., location just across the river from the old town and lovely historical structure. However, people here (front desk staff in particular) made this hotel the most irritating experience in our 7 weeks of travel in Spain (in fact, the most irritating in all our travels over the years globally). And unfortunately, we stayed there three times. First, don't expect them to be helpful, with the exception of one encounter with a very helpful and courteous Andrea (the good one out of the three Andreas they have there. More on their Andreas below). For example, with many restaurants closed on weekends, we really would like to try a restaurant that was only open for lunch on our last day there in our first stay. So when we left for sightseeing that morning, we stopped by the front desk and asked if they could help us make a reservation for lunch that day. It's like pulling teeth from them. They tried their darnedest to stay away from having anything to do with it. One of the excuses that they used was that the restaurant was just steps away from the hotel and we could just walk over to ask. Mind you, the restaurants don't open until later during the day and what's the point of a reservation if we could just walk in? Plus, I think most, if not all, would agree that we travel so we can go out and about and enjoy the culture/scenery of that particular locale, and not to stay in a hotel so one can go to a restaurant when the time comes. Anyway, at the end of pulling teeth, Natalia reluctantly took the job. We left a phone number for them to call and confirm the reservation. Well, that didn't happen. Fortunately, when we called the front desk after we were done with the morning activities, we were told the reservation was made. After the very pleasant lunch, we stopped by the front desk and thanked them for helping make the lunch possible. Their reaction was the strangest for anyone with a right mind - they looked at each other and, I swear, I saw eyes rolling. But at that point, I chose to not let that ruin the wonderful food and service that we just had at lunch. Second, great customer service starts with good relationship. And relationship building is definitely not their strength. For example, the same gentleman checked us in for our first two stays. He acted like it was our first time staying with the hotel each time. Same shpiel each time, like wifi code and stuff. If you would argue that it's been a couple of weeks and he forgets faces, it's weird that we asked him for a restaurant recommendation the evening before and he turned his face the other way when he saw us enter the hotel the next day. We were going to thank him for his recommendation and, instead, kept it to ourselves. Oh, by the way, for the second stay, he put us in the far end of the building and omitted to mention the less than obvious alternative elevator bank. As a result, we had to drag heavy luggage over carpeted floor. Only later, did we find the elevator bank ourselves which is much closer to our room and walking with heavy luggage over smooth stone surface was much easier. As if all this is not enough to leave a lasting impression on their guests, guess what, third time's a charm. NH has this check-in online thing, which we utilized for our first stay and really liked the room. Since we skipped it the second time and turned out we still liked what we chose the first time, we tried online check-in for our third stay. Although the initial preference was not available, we liked what the system picked for us and, to help remember the room number, we took a screen shot. After seven weeks of different room numbers at different hotels, remembering numbers becomes a challenge. Come the day of final stay here. Andrea #2 (let's just call the "good Andrea" above #1) was polite. While she was in the process of checking us in, we mentioned the room that were given to us in the online check-in system and showed her the screen shot. She checked and said that particular room was not available and proceeded to finish the check-in and gave us the key to a different room. When inquired whether we could come back to see another room if we don't like the one that were assigned to us, she looked at Andrea #3, at which point, Andrea #3 took over. We repeated the question, and the answer was a stern NO with a stone face. While we tried to find common ground with this lady since the company offered online check-in and the system obviously gave us a room that was somehow given away, she went on to insult as if anyone with the right mind would not trust a screen shot. She demanded that we email her the room confirmation from Central, or our only choice was the room assigned to us. When we requested to talk to her so-called Central directly, she made the call herself, after which her tone softened and explained that there's only one other room that's similar to what was initially given to us, but she was sure that we wouldn't like it. Well you know what, after looking at both rooms (with much reluctance from #3), we went with the room that she was sure we wouldn't like. The choice was simple. She gave us a room smack in the front of the elevator bank and we requested a quiet room, as we always do, when making reservations (which is clearly printed out in the email confirmation from their "Central"). By the time we settled into the room, one hour had passed. We've traveled extensively in Spain multiple times and this time 7 weeks. We've stayed in various NH Hotels, some even in Italy. This hotel puts its name to shame. It's people not only failed to make its customers' stay smooth and painless, some people seem to be on a mission to go out of their way to cause issues. At the very least, this hotel does not respect or honor it's guests' request/preference. The level of customer service is appalling given that, one, they don't have the capacity to recognize their recurring customers, neither by their people, nor their system/"central"; two, they have the courage to destroy someone's confidence in the hotel name despite it's someone that's patronized this particular hotel three times in a row. If you are considering this hotel and reading this review, you already know I would not recommend this hotel. In fact, after the last incident involving Andrea #3, we already decided to look at other hotels for our future trips in Spain. By the way, I did inquire about #3's last name so that if you still decide to stay and hope that you have the good luck of not having to deal with her. But she refused to disclose "for protection, as a company policy" in case people want to complain about her. Why does she need protection if "all customers' satisfaction" is at the core of what she does, as she states? Anyways, good luck!

      FreeTrotter
    • Great location - great breakfast

      4.0
      Reviewed 03 July 2019

      Stayed over one night in Burgos in NH Palacio hotel... overall great stay Location is walking distance from Burgos Cathedral.... so great location and well accessible by car Check in was efficient but bit mechanical. Rooms are very nice and comfortable - clean and quiet Bed is nice with excellent sleep comfort- size of double bed is somewhat small Bathroom very nice with nice shower Breakfast was super.... fresh ingredients and super friendly and efficient staff Check out was efficient and also somewhat mechanical Overall nice stay and great breakfast

      YM2540

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