The Castle Hotel a Luxury Collection Hot...

No. 600 West Binhai Road,Dalian,China

  • anchor link

    Experience World-class Service at The Castle Hotel a Luxury Collection Hotel Dalian

    Only a few steps away from Xinghai Square, The Castle Hotel, a Luxury Collection Hotel, Dalian offers high-end accommodation with elegantly-decorated rooms. It features an indoor pool and a well-equipped fitness centre. Free Wi-Fi is accessible throughout the whole building. The hotel is 5.6 km from Dalian Railway Station, 1.1 km from Jinshatan Resort and 2.6 km from Dalian Forest Zoo. Dalian Zhoushuizi International Airport is 10 km away. Offering sea and garden views, soundproofing rooms here are fitted with air conditioning, a computer, flat-screen TV with cable and satellite channels, seating area with sofa, hot tub and a private bathroom. Soft bathrobes and free toiletries are included also. At The Castle Hotel, a Luxury Collection Hotel, Dalian you will find a 24-hour front desk. Staff at tour desk will kindly help with currency exchange, car hire and ticketing service. Guest can enjoy a relaxing massage at the spa, or go horse riding in the surroundings.

    Amenities

    • Airport Shuttle
    • Fitness Facility
    • Internet
    • Parking
    • Restaurant
    • Swimming Pool
    • Laundry Services
    • Television
    • Non Smoking
    • Spa
    • Bar
    • Currency Exchange
    • Business Center
    • Breakfast
    • Childcare Service
  • anchor link
  • anchor link
  • anchor link

    reviews

    • A holiday turned into a nightmare.

      1.0
      Reviewed 01 September 2019

      We booked the Castle hotel for 2 nights for a holiday, and the experience there turned into a nightmare. The service was unbearable and the instead of providing service, the staff tend to argue with the clients with A VERY ARROGANT ATTITUDE. They change their minds all the time: when we were a bit late for our breakfast (we believed it was 2-3 mins and they claimed it was 9 mins), two staff arrogantly told us to go away as we were late (instead of letting us quickly grab something to eat, after all we payed over 400 RMB for that breakfast). We then decided to go straight to lunch, but they claimed there were no available tables (no reserved tables for stay-in clients). After we complained, suddenly the lunch table were available, and a guy who claimed to be the restaurant manager called us, only to give a very unsincere apology (and let us know the people who told us to go away were not in the service team but in the kitchen team, like it matters). Then he offered us some fruites, which was not what we needed at all when we were starving, and funnily that fruites never appeared and he never offered a real solution. After that they claimed that it was us who rejected the fruites. Second morning we went to breakfast on-time, and the tea&coffee never appeared until we asked for times. The table next to us was complaining about the same thing: they take your order for tea or coffee, and they don't bring it until you ask. Not to mention the resurant didn't even have some cheese or olives to offer. When we checked out, we questioned about the bill of the breakfast, and after ages of waiting (we had a flight to catch and they really took their time), the restuarant manager, Mr. Troy Wang showed up, and again, ARROGANTLY told us there is no solution that they could offer, but some fruits (again, the fruits that never showed up)! So, in general, the service was a joke. Do yourself a favor and stay somewhere else. No need to pay hundreds of dollars to be insulted. 9400 room service Troy Wang 2000

      PensterG
    • Stay here but eat elsewhere

      4.0
      Reviewed 20 August 2019

      We were impressed by photos but thought it might not be as cool in person- well, it is! Ive been to Neuschwanstein twice and I could really see the influence here, although only on the outside. If youve been, you know that you can take a horse carriage up the hill. They dont have horses here but they do have a fancy antique car to transport guests up and down for free. Once down, beach and attractions are walking distance. Interior is very opulent, stunning and bright compared to the dark interior of the real Neuschwanstein. We booked ocean view and it did not disappoint. Luxurious open-concept bathroom reminded me of staying in Palazzo in Las Vegas. First room we got smelled strongly of mildew which I would normally just tolerate but I already had a cold and knew it would be exacerbated, so went back and Mr. Daniel Wang helped us change rooms. Second room much better. If you dont speak Chinese, find Mr. Daniel Wang. He speaks very good English, he is also very attentive, helpful and kind. One thing disappointed us was the service in Royal Cellar restaurant. We checked-in pretty late, and hungry. First time in Dalian, too late to go down in the city exploring for food. Just wanted a bite at the hotel and then sleep. We saw the terrace from our room and decided pizza and drinks with a view sounded perfect. It was quiet, only 3-4 other occupied tables. We ordered pizza and two drinks around 21:30. We enjoyed the view, finished the drinks and pizza still wasnt coming. It finally came, around 22:30, we asked for a second drink and they said no because last call is 22:30. We were not told that... just wanted another beverage to go with our pizza. We finally convinced them. At 22:45 they brought us only my drink, forgetting my boyfriends beer, and the bill which we paid right away and didnt ask again for the beer since it wasnt on the check. Keep in mind during this 15 minutes hassle weve barely started eating. Now weve paid, and have two pizzas and one cocktail to share we begin to eat. Almost immediately we are approached again by a girl shouting at us, yes shouting while a few other employees watched amusedly, in very bad English that they are closing at 23 and we need to finish and leave. We looked at each other in disbelief because they could see we were still eating and it was their fault the food took so long in the first place! We just said, okay we are trying to finish, and she went away. Well they wasted no time turning off all the terrace lights at 22:59:59 leaving us in the dark! Unfortunately we also noticed that the two other tables next to us with Chinese people did not get the same treatment......?! At this point we knew we are not welcome anymore and went back to the room in shock. I worked 4 years in Marriott Food & Beverage and I know they would not tolerate such service if they knew. It is not a cultural issue, we live in Shenyang, China and this never happens to us in restaurants there. For this reason, we avoided the hotel breakfast but we did order coffee to-go which was real, strong coffee and not the typical Chinese instant powder, but they cost 7 each. Looking in the door, the spread looked large. We also tried the lobby lounge bar on the second evening which looks cool but the cocktails tasted watery and the live music was, Im sorry to say, very very bad. I cant comment on the pool because we didnt use it, only the beach nearby. Also didnt use the spa because the prices were too high. On our last day, we had a late evening train so asked the front desk if we could leave our bags after checkout while we went to the beach and then shower at the spa upon return. Instead they just offered us 17:00 checkout for free! We were able to enjoy our last day worry-free. All-in-all we really enjoyed our stay here and wish it was longer than two nights. Stay here you will love it but eat elsewhere :)

      aimeeloveshotels
    • Good hotel in the North of China

      3.0
      Reviewed 02 August 2019

      I stayed in this hotel for 3 nights during a business trip in China. The hotel is very impressive, since it is a Castle. Check in was quite slow, as they are taking facial recognition from all Chinese guests. The room was lovely with a great view over the bay and a comfortable bed. The slippers and bathrobe were most likely some of the best I had ever have during a hotel stay. The breakfast was unfortunately very Eastern, with limited choices, if one does not fancy Chinese food and seafood for breakfast too much. Also, not all the staff was able to communicate in English, which made asking for a coffee spoon during breakfast a bit of an adventure, having 4 different waiters coming to the table to try to understand what I had asked for.

      FoSa
    • Unpleasant service

      1.0
      Reviewed 23 June 2019

      It was my first visit to Dalian with my family and we chose to stay in this hotel because the overall environment seemed nice. Before arriving at the hotel, I called the front desk to ask check-in time and I was told the room would be ready by 3pm. So we spent some time around the hotel and got to the hotel around 3:30pm. I went to the front desk to check in and the receptionist told me the room is not ready so we had to wait 30 more minutes. It was already past the regular check in time but all they said was sorry the room is not ready. Last time when the same incident happened in a different hotel, they offered us an upgraded room for having to wait extra time. But this hotels service made us pretty upset. We waited at the lobby past 4pm but nobody informed us the room was ready. Ive been to hundreds of hotels in different countries and this hotel had the worst service. Would never visit here again.

      Younnng
    • Outstanding

      5.0
      Reviewed 27 May 2019

      I have stayed in many top notch hotels in China and this one tops the list of outstanding hotels. My GF and I stayed here for 3 nights and we were very impressed with both the service and the hotel itself. Checking in was easy and we got upgraded to a suite with a view of the square. The person who helped us with our luggage to our room was very friendly and offered to show us around the hotel. Our room was amazing, spacious and has all that we needed. I realized I forgot my iPhone charger and called down to see if I could borrow one. Unfortunately when I called they said they didnt have a charger. But to my surprise someone knocked on our door 15 mins later and had an iPhone charger to lend us from one of the staff members. The hotel breakfast in the morning is located on the first floor and it has a great variety of foods that will satisfy all taste. The hotel is close to xinghai square and surrounding attractions. Overall the hotel left us with an amazing impression as the staff are all friendly and willing to answer questions and offer advice in both mandarin and English. Would definitely recommend.

      hermie88

You may also like

  • Travel anywhere with Hanting hotel xiangluqiao

    Starting from

    inr 1,432

    Earn upto86 JPMiles

  • Travel anywhere with Eton Center

    Starting from

    inr 5,126

    Earn upto256 JPMiles512 JPMiles

  • Travel anywhere with Furama Hotel West Wing

    Starting from

    inr 9,671

    Earn upto386 JPMiles

  • our partners

  • Agoda
  • Booking.Com
  • Expedia
  • Hotels.com
  • FabHotels
  • HRS
  • Homestay
  • Hilton